FREQUENTLY ASKED QUESTIONS
Below are a number of questions we commonly receive about our company, products, and services.
Click here to ask any other questions you may have, and we will be happy to assist.
1. Are you a trading company or manufacturer?
We’ve been a leading China manufacturer since 2017.
2. What certificate do you have?
ISO9001:2005
CE EN 1869:1997
BS EN 1869:1997
BS EN 1869:2019
ANSI FM 4950:2007
EN 13501-1: 2018
AS/NZS 3504:2006
NFPA 701:2019
3. Can you provide OEM or ODM service?
Sure, we have a professional team of designers and rich experience.
4. Can you send me a sample? Is it free?
Yes, we are happy to provide free samples and need you to help bear the shipping costs.
5. Could the price that you are offering me be more discounted?
It will depend on the order quantity.
6. Is there any guarantee?
Normally our warranty period is six months.
7. Mode of transportation？
By sea, by air, by courier, by train.
8. What kind of payments?
T/T, L/C, Trade Assurance, and Paypal are accepted.
9. How about the delivery time?
Normally 7-30 days after receiving the advance payment. Samples will be prepared within 1-3 days.